Digital Delivery & Fulfillment Policy

1. Scope & Electronic Delivery Method

This Digital Delivery and Fulfillment Policy ("Delivery Policy") applies to all purchases, diagnostic token packages, IELTS SaaS evaluations, structured assessment reports, and advisory bookings made on AdmissionArena (admissionarena.com).

No Physical Shipping: AdmissionArena operates exclusively as a digital education technology platform. We do not sell, ship, or deliver any physical goods, parcels, or hard-copy documentation. Consequently:

• There are zero shipping, handling, or courier delivery fees associated with any purchase on our platform.
• All deliveries are executed 100% electronically via encrypted cloud infrastructure and automated email transmission.

2. Delivery Timelines & Instant Fulfillment

Because our infrastructure is fully automated and integrated with authorized payment gateways (including SSLCommerz, Mobile Financial Services, and international card processors), digital delivery begins immediately upon payment authorization:

3. How to Access Purchased Digital Services

Accessing your purchased digital goods on AdmissionArena is seamless and immediate:

1. Complete Checkout: Finalize your purchase through the SSLCommerz payment portal using your preferred payment method (bKash, Nagad, Rocket, Visa, Mastercard, AMEX, or Internet Banking).
2. Automatic Redirection: Upon successful transaction confirmation, you will be redirected back to AdmissionArena.
3. Instant Account Crediting: Your evaluation tokens and feature access are automatically credited to your user session and account dashboard.
4. Direct Usage: Navigate to any evaluation tool (e.g., IELTS Writing Task 2 Checker or IELTS Writing Task 1 Checker) to submit essays and view in-depth scoring.

4. Order Confirmation & Digital Receipts

Following every successful transaction, our automated notification engine issues a digital proof of purchase:

• An official digital invoice and order receipt containing your unique Order ID, SSLCommerz Transaction ID (Tran ID), itemized pricing, timestamp, and account email.
• A direct access link allowing you to manage your active tokens and view past diagnostic evaluations.

If you do not see your confirmation email within 5 minutes, please inspect your email spam, promotions, or junk folders before reaching out to support.

5. Technical Requirements for Access

To access and utilize AdmissionArena digital products, users require:

• A device with internet connectivity (computer, tablet, or smartphone).
• An up-to-date web browser (Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge).
• JavaScript enabled in the browser settings.
• A valid email address capable of receiving transactional messages.

6. Resolving Delivery Issues & Support SLA

While rare, temporary telecommunication latency between banking networks and payment gateways may occasionally delay automatic webhook notifications. If your tokens do not appear within 5 minutes of completing payment:

1. Refresh Your Dashboard: Log out and log back into your AdmissionArena account, or refresh the tool page.
2. Contact Our Fulfillment Desk: Email [email protected] with the subject line Delivery Assistance - [Your Transaction ID].
3. Support Response SLA: Our technical team responds to delivery inquiries within 12 to 24 hours (and typically within 2 hours during active operating hours) to manually verify gateway logs and activate your credits immediately.

7. Platform Availability & Maintenance

AdmissionArena aims for 99.9% uptime. Scheduled platform maintenance is conducted during off-peak hours and communicated in advance. Unforeseen server disruptions are handled with emergency priority by our infrastructure team.

8. Fulfillment Desk & Support Contacts

For any questions concerning digital delivery, invoice generation, or account crediting:

• Fulfillment Inquiries: [email protected]
• Billing Desk: [email protected]
• Operating Hours: Saturday – Thursday, 10:00 AM – 7:00 PM (BST / UTC+6)
• Platform: AdmissionArena.com